Privacy Policy

Introduction
At One Network Solutions Ltd (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website or services, including free consultations.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following personal data:

  • Personal Identification Information: Name, email address, phone number, and company name when you book a consultation or contact us.

  • Technical Data: Including IP address, browser type, time zone, location data, and website usage (collected via cookies and analytics tools).

  • Cookies and Tracking: We use cookies to improve your experience. For details, see Squarespace’s Cookie Policy.

Note: We do not collect or store payment information, as we currently offer only free consultation services.

2. How We Use Your Information

Your personal data is used for the following purposes:

  • To Provide Services: To communicate with you and deliver our consultation services.

  • To Improve Our Services: Website analytics help us better understand user behavior.

  • To Send Communication: Such as appointment confirmations and follow-ups.

3. How We Protect Your Information

We take data security seriously and implement safeguards, including:

  • SSL Encryption: All data transmitted via our website is secured using SSL.

  • Restricted Access: Only authorised personnel have access to personal data.

4. Data Retention

We retain your personal data only as long as necessary:

  • Consultation Data: Personal details from consultation bookings are retained for up to 12 months after your last interaction, unless a longer retention period is required by law.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

  • Third-Party Providers: Such as website hosts, email services, or analytics tools — all of whom are required to meet appropriate data protection standards.

  • Legal Authorities: If required by law or to protect our rights, safety, or property.

6. Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data (subject to retention obligations)

  • Restrict or object to certain types of processing

  • Request a copy of your data in a portable format

  • Withdraw consent (e.g. unsubscribe from marketing emails)

To exercise these rights, please contact us at: info@onenetworksolutions.uk

7. Cookies Policy

Cookies are used to enhance your browsing experience:

  • Functional Cookies: Remember user preferences and settings

  • Analytics Cookies: Monitor website performance and usage

  • Marketing Cookies (if enabled): Customise ads and promotions

You can manage cookies via your browser settings. Disabling some cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. We encourage reviewing their privacy policies.

9. Children’s Privacy

Our services are not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has provided us personal data, contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page. Where appropriate, we will notify you via email or website notice.

Contact Us

If you have questions or concerns about this policy, or wish to exercise your rights, contact:

One Network Solutions Ltd
📧 Email: info@onenetworksolutions.uk
📞Telephone: 03301 332 712