Privacy Policy
Introduction
At One Network Solutions, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services, including consultations. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We collect various types of personal information to provide and improve our services. The information we may collect includes:
Personal Identification Information: Name, email address, phone number, and company name when you register for a consultation or use our contact form.
Payment Information: For paid services, we may collect billing information such as your payment card details or bank account information. Payment information is processed through third-party providers and is not stored directly on our servers.
Technical Data: Information about your visit to our website, including your IP address, browser type, time zone settings, location, and browsing history.
Cookies and Tracking Data: We use cookies to enhance your user experience, including remembering your login details and preferences. For more information, see squarespace.com/cookie-policy/
2. How We Use Your Information
We may use the information we collect from you in the following ways:
To Provide Services: Personal details such as your name, phone number, and email are used to communicate with you and provide consultations, including sending reminders for booked appointments.
To Process Payments: We collect payment details to process your payments securely for any paid services or consultations.
3. How We Protect Your Information
We take the security of your personal information seriously. The measures we implement include:
Encryption: All payment transactions and personal data are encrypted using SSL (Secure Socket Layer) technology to ensure secure data transmission.
Access Controls: Access to your personal data is restricted to authorized personnel who need it to perform their duties.
4. Data Retention
We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy, or as required by law. Personal data provided for consultations will be stored for the duration necessary to provide the service and comply with legal or tax obligations.
Consultation Data Retention: Your personal details, such as name, phone number, and email address, collected during the booking process, will be kept for up to 12 months after your last consultation, unless a longer retention period is required by law or regulatory obligations.
5. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your data with trusted third parties under the following circumstances:
Payment Processors: To process payments securely, we share your payment information with trusted payment gateways.
Service Providers: We may share information with third-party service providers for website hosting, email communications, and data analytics, ensuring they comply with data security standards.
Legal Requirements: We may disclose personal data if required to do so by law or in response to a valid legal request by authorities, such as in cases of fraud, security incidents, or regulatory compliance.
6. Your Data Protection Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal information.
Right to Erasure: You can request that we delete your personal data under certain circumstances, such as when it is no longer necessary for the purpose it was collected.
Right to Restrict Processing: You can request that we restrict the processing of your personal data if you believe it is inaccurate, unlawfully processed, or if you have objected to the processing.
Right to Data Portability: You can request a copy of your personal data in a commonly used, machine-readable format.
Right to Withdraw Consent: If you have given consent for marketing communications, you may withdraw that consent at any time.
To exercise these rights, please contact us at info@onenetworksolutions.uk
7. Cookies Policy
Cookies are small text files placed on your device to collect standard internet log information and visitor behavior data. We use cookies to improve your user experience, including:
Functional Cookies: To ensure proper website functionality, such as remembering your preferences.
Analytical Cookies: To track website performance and usage trends.
Marketing Cookies (optional): To tailor advertisements and promotions to your interests.
You can disable cookies through your browser settings, but this may affect website functionality. For more details, squarespace.com/cookie-policy/
8. Third-Party Links
Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child without verification of parental consent, we will take steps to delete that information.
10. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, you will be notified by email or through a notice on our website. Please check this page regularly for updates.
Contact Us
If you have any questions about this Privacy Policy, the data we hold on you, or wish to exercise your data protection rights, please contact us at:
One Network Solutions LTD
Email: info@onenetworksolutions.uk
Address: 128 City Road, London EC1V 2NX